There Are Positive Signs for Hospitality Industry as Tripadvisor Site Data Reveals Increase in Consumer Travel Planning

The world’s largest travel platform, released the findings of a multi-month study that analysed consumer travel sentiment and first party behavioural data related to the ongoing pandemic. The report outlines a five-stage recovery for the global travel and hospitality industry, highlighting early green shoots of recovery in a number of countries around the world. It also identifies notable changes in travel and dining preferences resulting from the ongoing pandemic.

“We’re encouraged to see positive signs of recovery and are here to help our partners understand the pathway through this pandemic with clear insights and tangible data,” said Kanika Soni, chief commercial officer for Tripadvisor, Inc. “Our path to recovery will depend on the steps the industry takes to prepare for the road ahead – not just in terms of new standards and practices but also in how we collectively educate and engage consumers in a new, more thoughtful way of traveling.” 

The full report, entitled “Beyond COVID-19: The Road to Recovery for the Travel Industry,” can be found here: https://www.tripadvisor.com/Covid19WhitepaperJune2020.\

Here are a snapshot of the key findings:

The five stages to recovery

The Tripadvisor in-house market research and insights teams have outlined five distinct stages of tourism impact and recovery: 

1.    Decline – Travel declines sharply as widespread restrictions enforced

2.    Plateau – Sharp decline in bookings levels out, but travellers start dreaming their next trip

3.    Emerge – Easing of travel restrictions begins, early signs of recovery in dining sector

4.    Domestic Travel – Travellers book their first trips away, but stay close to home

5.    International Travel – Border restrictions ease, and international travel begins to rebound

Reasons for cautious optimism  


·         Searches on Tripadvisor for domestic travel within the next 30 days grew rapidly in May in the US and other major markets, as consumer confidence that local restrictions will end soon appears to grow.

·         New Zealand, Germany and Switzerland among first markets to enter the Emerge stage of recovery, with restaurant searches on Tripadvisor resurging strongly 

·         Consumer desire to travel remains resilient – around two in five (41%) consumers are optimistic that they will take the same or more trips compared to last year

Changing travel preferences highlight new consumer expectations


·         In Europe, nature destinations are on the rise as searches on Tripadvisor for accommodation such as cottages and castles, or hotels featuring skiing, hiking and fishing activities, trend upwards faster than other accommodation types

·         Consumers are 218% more likely to want to take a trip where they can relax compared to before the pandemic, and nearly two thirds (59%) would prefer to go somewhere off the beaten path

·         Shorter trips to destinations closer to home are also a recurring theme, with nearly half (44%) of consumers saying they are more likely to take a road trip, and two thirds (61%) saying they are most comfortable taking a road trip for 3-5 days.

Cleanliness now a major determining factor in consumer confidence


·         Nearly nine in ten (86%) consumers say cleanliness will be very important when selecting an accommodation after COVID-19

·         More than a third of consumers (35%) say they will put an emphasis on dining at restaurants that keep customers safe

·         The provision of hand sanitisers and sealed amenities, the frequency with which rooms are disinfected, and the use of temperature checks for employees and guests all now cited as top considerations.

An industry eager for actionable insights

Tripadvisor continues to leverage its research and insights to educate the tourism and hospitality industry and brands on how to appropriately attract more consumers as travel restrictions begin to lift globally. Media buyers, hoteliers, restaurateurs, and tour operators alike can gain functional advice on how to best serve their customers’ needs in each stage of the recovery. Across the board, safety, flexibility and transparency are key to rebuilding traveller and diner confidence.


“For hospitality businesses, today’s report offers plenty of reasons for cautious optimism. There are clear signs that many consumers have a strong desire to dine out and travel again when they are allowed to do so, but when they do they will bring a new set of expectations with them,” adds Martin Verdon-Roe, general manager of hospitality solutions, Tripadvisor. “Businesses that adapt quickly to embrace safety, flexibility and transparency will have a clear competitive advantage to communicate to consumers, and that could prove crucial in hastening their recovery.” 

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